Our Returns Process
From receipt to restock—every return handled with care and precision.
Returns Reception & Logging
Every return is received, scanned, and logged against the original order within our WMS for full traceability.
Inspection & Grading
Items are inspected against your criteria—Grade A restock, Grade B refurb, or dispose. You set the rules.
Repackaging & Restocking
Approved returns are repackaged, relabelled if needed, and returned to active inventory for resale.
Returns Reporting
Detailed reporting on return reasons, volumes, and restock rates—helping you identify trends and reduce future returns.
Quarantine Management
Faulty or damaged items are quarantined separately with clear audit trails for disposal or supplier claims.
Fast Turnaround
Returns are processed within 24–48 hours of receipt, keeping your inventory accurate and customers satisfied.
Why Outsource Your Returns Handling?
Returns are one of the most expensive and time-consuming parts of running an ecommerce operation. Every parcel that comes back needs receiving, opening, inspecting, grading and either restocking or quarantining — work that pulls your team away from selling and growth.
The Fulfilment Centre runs returns as a structured process rather than an afterthought. Your customers get faster refunds and exchanges, your stock records stay accurate, and you get clear reporting on why items come back — insight that helps reduce future returns altogether.
Who Our Returns Service Is For
Reverse logistics support for any business that sells online and needs returns handled professionally in the UK.
Ecommerce Retailers
Online stores where returns are a fact of life. We take the physical workload — receiving, checking, repacking and restocking — so returned items are back on sale quickly instead of piling up.
Marketplace Sellers
Amazon, eBay and marketplace sellers that need customer returns received at a UK address, inspected against marketplace requirements, and consolidated for restock, refurb or removal.
Brands with Refurbishment Needs
Businesses whose returned products need testing, cleaning, re-boxing or light rework before resale — with grading rules you define and reporting that keeps you in control.
Returns Management FAQs
Common questions about our returns processing and reverse logistics service.